Shipping policy

[Fifth Wave Coffee Shipping Policy]

Effective Date: December 3rd 2024

At Fifth Wave Coffee, we strive to deliver your order as quickly and safely as possible. Please review our shipping policy below for details regarding shipping times, costs, and other important information.

1. Shipping Methods

We offer various shipping methods to ensure that your order arrives safely and on time. The available shipping options may depend on the destination country and the size of your order.

  • Domestic Shipping (within Republic of Korea): Standard and expedited shipping options are available.
  • International Shipping: We offer international shipping to select countries. Please note that shipping options and costs may vary depending on the destination.

2. Processing Time

  • Order Processing Time: All orders are processed within 3 business days from the date of purchase. Orders are processed and shipped only on business days (Monday to Friday), excluding weekends and holidays.
  • Shipping Time: Shipping times vary depending on the delivery location and the selected shipping method. Estimated delivery times will be provided during checkout.

3. Shipping Costs

  • Domestic Shipping Costs: Shipping costs for orders within Republic of Korea are calculated based on the order size, weight, and delivery address. You can view the shipping charges during checkout.
  • International Shipping Costs: International shipping costs are calculated based on the destination country, order size, and weight. Additional fees, such as customs duties or taxes, may apply depending on the country of delivery. These fees are the responsibility of the customer.

4. Delivery Times

  • Domestic Orders: Delivery time for domestic orders typically ranges from 7 to 20 business days, depending on the shipping method and destination.
  • International Orders: Delivery times for international orders may vary by country. Please refer to the shipping options during checkout for an estimated delivery date.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email (or SMS) to track the progress of your shipment. Please note that tracking information may take up to [insert number of hours] hours to become available after your order is dispatched.

6. Shipping Restrictions

  • We currently do not ship to [list any countries or regions where shipping is unavailable].
  • Certain items, such as Coffee Beans, may not be eligible for international shipping.

7. Customs and Duties

For international orders, please be aware that customs duties, taxes, or other fees may be applied when the shipment reaches your country. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information on potential fees.

8. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team at [customer service email] within 14 days of receiving the tracking information. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.
  • We are not responsible for lost or damaged items once the package has been delivered to the carrier. We recommend that you provide a secure delivery address when placing your order.

9. Returns and Exchanges

If you would like to return or exchange your order, please refer to our [Return Policy] for more information.

10. Customer Service

If you have any questions about shipping or need assistance with your order, please contact our customer service team:

  • Email: worldwinnersofcoffee@gmail.com
  • Phone: +82-10-4964-2902

[Effective Date of Shipping Policy]: December 3rd 2024